In this video, I explain how retail banks can rethink their usage of social media to create a better in-person experience for customers.
How Banks Can Use Social Media to Enhance the Customer Experience
Videos
Launch to Scale Ep. 04: The Right People for Employee Advocacy
Getting the right people involved in an employee advocacy program…
Videos
Launch to Scale Ep. 03: Enabling Consistent Training and Support
Once your employee advocacy strategy and platform are in place,…
Videos
Launch to Scale Ep. 02: Setting The Right Goals and KPIs
Setting strong employee advocacy program goals and KPIs can help…
